Australia to United Kingdom [October 2024]
November 29, 2024
My husband and I are so grateful to have recently had the support, care and assistance from 2 of the amazing team at Flight Medic UK – Nick and Adam.
I received a call in April ’24, one of which was the worst nightmare for any Mother to receive. My eldest son who was living in Perth WA, had suffered an accident resulting in him being airlifted to Royal Perth Emergency hospital, placed on life support and put into a coma!!
7 months after the accident, my son being medically stable albeit left with life changing injuries, it was time to look at getting him back to the UK to continue with his rehabilitation and this is when my husband and I were introduced to Nick & Adam from Flight Medic UK. They arrived to meet us the day before we were due to fly back, spent time getting to know both my husband and I but most importantly our son and his needs. They explained in great detail the end-to-end process for getting back to the UK, the role that they would play in looking after our son as well as being there to support my husband and I. The instant feeling of relief we felt after spending time listening and talking to Nick & Adam was immeasurable as it alleviated so much worry that we’d previously been thinking about, travelling alone on such a long journey without any medical support.
The day of travel arrived and Nick and Adam were super organised, compassionate and showed so much care towards all 3 of us. Constantly checking we were all OK and regularly informing us of what was happening & when, and what we needed to do at certain areas of the airport. Boarding the plane was seamless, all aircraft staff knew in advance to expect us and were well informed of the needs for our son.
We arrived in the UK and were transported to hospital where our son will remain until January. Again all this was arranged in advance by the team at Flight Medic, and to say they left no stone unturned is an understatement. They provided a full medical handover to the receiving hospital and did everything they could to lighten the load from my husband and I.
Eventually the time came for our guardian angels from Flight Medic UK to leave us and what an emotional farewell it was. I trusted these amazing guys to look after and care for my son, and being as vulnerable as he is, that was not easy for me to do, but Nick & Adam never let me down for a second, I never questioned once the care they provided or how they handled my boy.
My husband and I will never be able to thank Nick and Adam enough for how they helped us and we would certainly recommend Flight Medic UK to anyone who is looking for the service they provide. A professional company with an amazing and highly qualified, caring team!
Thank you!