Same Day Assist
An industry beating service
If you are looking to arrange a repatriation or discuss other options for yourself, family or friend you may find our private clients page more helpful.
With our “Same Day Assist” service, we aim to have an English-speaking United Kingdom registered health care professional with you, your family member or friends’ bedside within the same day. This service is available within Europe, North Africa and Northern United States of America.
Please note that Same Day Assist is not a same day medical repatriation. It is a service whereby, we send out a member of our medical team to assist with the medical assessment and communication between the hospital, the patient, family members and if needed the insurance companies. This service facilitates in ensuring the medical repatriation is actioned as smoothly and quickly as possible. Our commitment to you is that we shall get you home as soon as it is practical and safe to do so.
Our patient’s welfare, best interests and above all safety lies at the core of our operations. We will only escort our clients’ home when our medical team know the full extent of a patient’s injury or illness. That way we can ensure that we are able to provide the best care possible.
Our Same Day Assist is a new and exciting service which seeks to speed up the communication process, which helps to put family members at ease. Our commitment to excellent communication ensures that you are kept fully informed at all times.
Some exclusions apply to our Same Day Assist service. In the main we can provide this service to most of Europe, as far as Egypt and North Africa. Please contact us for full exclusions and more details.
Why Flight Medic UK?
Dedicated case coordination specialist
Each case will be assigned a dedicated case coordination specialist and every case is reviewed at all stages by our highly experienced in-house medical team.
Know your clinician
We advocate transparency and are proud to be able to send corporate industry clients a full resume of our acting health care professional on a case-by-case basis. Backed by our robust GDPR compliant policies, all resumes’ are generated in real time, so our corporate clients can be assured the information provided to them is up to date. Details such as a short resume, the clinician’s national registration number and their photograph are provided along with a list of their current qualifications.
Secure video consultation
We have developed a secure video consultation tool which allows us to consult with patients and medical teams via a secure and simple to use video link. Globally accessible, these consultations will then be securely stored within our case management system, “Black Box” on our UK based servers, available for playback at any time. These recorded consultations will be securely available to your own in-house medical team, whilst still being located on our UK based and GDPR compliant servers. We are also able to provide the facility whereby your own medical team can join Flight Medic UK Limited’s in-house medical team for the same consultation.
At the centre of our organisation is Black Box® a custom designed and written cloud-based application. We can allow our corporate clients access to specific elements of this to keep our communications with you secure and GDPR compliant without the requirement for VPN’s or additional security features.