Private Client Services
Medical repatriation services for yourself, family or a friend
If you are an insurance company, assistance provider or cost containment company, you may find our services page more helpful.
Worldwide Medical Repatriation
Our team are on hand 24/7. Here to help you, your friend or family member get home safe, with any physical or mental health issue.
We provide the highest standard of care. With UK registered health care professionals, suited to your needs. Whether this is a Flight Doctor, Flight Nurse, Flight Paramedic or mental health clinician, we have them on standby. Our team has the ability to care for our patients with respect and dignity. Just as they would expect any of their loved ones to be cared for. As well as direct access to our in-house senior medical team, if needed.
We know that medical repatriations are expensive. Therefore, we will always suggest the most cost effective and medically safe option available. Whether this is by air ambulance, commercial flight, land or sea we will let you know. And provide the travel itinerary to those who want it. Thus, making the process as easy as possible for everyone involved.
Our worldwide medical repatriation packages can include any of the following:
- Medical notes translation.
- Submission of airline specific medical clearance forms.
- Liaise with hospital teams.
- Arranging stretchers on board commercial aircraft, if required.
- Ensuring that medical oxygen is available on both the ground and in the aircraft.
- Organising the most suitable transportation requirements for our patient and family. This will always be the most clinically safe and cost effective option.
- Regular journey updates to insurance companies / friends / family by telephone, email or SMS.
We also have more services available that we can tailor into your package here.
Same Day Assist
Our Same Day Assist is an industry beating service.
We aim to get an English speaking UK registered health care professional to you or your family member of friends’ bedside the same day.
Same Day Assist is not a same day medical repatriation. Instead, we send a member of our team to help with the communication between the hospital, the patient, family members and if needed insurance companies. This will make the repatriation go as smoothly and quickly as possible, to get you home safe.
It is unlikely that we can provide a same day repatriation service because it will be unsafe. Because, we only escort our clients’ home when our medical team know the full extent of a patient’s injury or illness. But most importantly, we are able to provide the best care possible.
There are some exclusions to our Same Day Assist service. Usually, we can provide this service to most of Europe, and as far as Egypt and North Africa.
Please contact us for full exclusions and more details.
Air ambulance provisionWe work with trusted industry partners with cost effective air ambulances around the world. And we have the ability to move between commercial flights and an air ambulances.
Close protection and security provisionIn case you need a close protection team with you. Our partners can provide a team of former United Kingdom military experts with or without medical provision.
Ground ambulance provisionAs well as air ambulances, we are also able to provide ground ambulances. Sometimes we find that a patient movement by ground is more suitable than a flight. If this is the case, we will of course let you know!
Hospital admissionOur team of repatriation specialists are able to get hospital admissions around the world. With our extensive network of partners we are able to secure a smooth transition.
Mental health crisis repatriationIt is distressing to experience a mental health crisis at home, but abroad it's worse. Therefore, our team is at hand 24 hours a day, 365 days a year to get you home safely.
Why Flight Medic UK?
Dedicated case coordination specialist
Each case will be assigned a dedicated case coordination specialist and every case is reviewed at all stages by our highly experienced in house medical team.
Our advice and quotations are always provided free of charge. The most important thing for us is that we give you the best advice at the correct time and quote our best price.
Secure video consultation
We are developing a secure video consultation tool that will allow us to consult with patients and medical teams via a secure and simple to use video link. Globally accessible, these consultations will then be securely stored within our case management system, Black Box on our UK based servers, available for playback at any time.