As soon as we heard that our son was suffering from a serious illness in a hospital thousands of miles away from home, we immediately contacted Flight Medic UK to help with his repatriation. The staff was kind, supportive and extremely professional with regard to all matters dealing with the process, and during the journey there and back, he was accompanied by a medically trained flight repatriation expert who was indeed a great comfort and support throughout that dark time. I very highly recommend Flight Medic UK to anyone who ever needs such a service.

I received the call that every parent dreads. My 20-year-old son had been in an accident on holiday in Zante; hit by a car driving at speed, whilst riding his quad bike. Our son was covered by his father’s insurance (or so we thought), so we started the long and painful process of trying to deal with the insurance company. They delivered the killer blow that as the accident was on a quad bike, he wasn’t covered. This devastating news left us feeling very frightened and alone, with no idea where to turn.

My family and I then started to make enquiries to repatriation companies. Between us we contacted seven or eight, some didn’t respond at all and of those that did, Flight Medic was the first to reply and was the most reasonably priced. From the moment we made contact we were put at ease. The team kept us informed throughout and acted fast to find the quickest and most cost-effective solution. The Flight Medic team were amazing and managed the entire process. In such a stressful situation, the difference it made having a professional, efficient and caring team looking after us all, made all the difference.

A few weeks after the repatriation, I contacted Flight Medic again, to see if they could help with information required by my son’s insurance company. They wrote a full report and offered ongoing support should we require any further information. This was over and above anything we had expected. Everyone I have been in contact with at Flight Medic have been lovely, caring people. They are efficient, professional and get the job done. I cannot recommend them highly enough.

Flight Medic UK very quickly planned and executed the repatriation. The planning and preparational work that the UK office team carried out within 24hrs allowed your nursing staff to hit the ground running in not only assessing Godfrey but also dealing with the Greek Hospital staff, administration and physical repatriation all within 18hrs.Our face to face interaction with your company was with the nursing staff Edson who was to repatriate Godfrey from Corfu; and both my wife, myself, Tony and Godfrey could not have asked for a more professional individual. Our most sincere ‘thank you’ to all of your staff who were involved in this case and especially Edson who will for a long time have a place in our hearts.

I had called around a number of companies for quotes to undertake a stretcher transfer from Portugal to the UK. The minute I called Flight Medic UK Limited I knew they were going to be the company I used. The price was competitive but beyond that I felt heard and understood, nothing was ever too much trouble and I was always put at ease about the professionalism of the company. Crucially there were no call centres, no having to explain my dad’s condition time and time again, no matter who I spoke to they knew the case and next steps. Queries were responded to swiftly and communication was excellent throughout. Flight Medic were understanding, reassuring and gave me confidence at every stage. The medics accompanying my dad home were exceptional and friendly and as I couldn’t travel with them they kept me updated throughout the journey. At a time of huge stress, Flight Medic were there for me, and for my dad. I could not recommend them highly enough. I hope you never find yourself needing to use the service Flight Medic offer but if you do, I genuinely think there is unlikely to be anyone better in the business and you and your loved ones will be in safe hands.

As a family we could not thank Nick and all his staff enough for repatriating our mom from Australia back to London. Nothing was too much for any of them. Nick is extremely caring, attentive and compassionate towards his patients. We only have praise for Flight Medic UK.

My sister and I feel so grateful for the care and kindness our family have been shown be Flight Medic UK, repatriating our parents from Thailand.

The past seven weeks has been a living nightmare for us and we were feeling lost and desperate, until Jo made a call to Flight Medic UK and the lovely Nick called her back to offer assistance, Nick was so calm and most importantly to us he listened and understood, something that we have struggled with both here in the UK and in Thailand.

Constant updates and photos helped us to see “the end of the beginning”, we are so grateful. When they all arrived in the arrival hall we felt relief to see our parents so well cared for and they were the best hugs from Nick and Edson. Nick’s help didn’t stop there, his call to the GP surgery and emails, helped to get things moving here, our parents have been seen by emergency doctor at home and elderly care now involved, and referrals to hospital.

Thank you so much to all the team, we highly recommend your team and Flight Medic UK. Absolutely amazing company. We are so very grateful to you all.